Terms and Conditions

Introduction and License

Spin Galaxy is operated under the license of the Kahnawake Gaming Commission (KGC). These Terms and Conditions govern your use of the Spin Galaxy online casino platform and services, including real-money gambling on online pokies. By accessing or using the services, you agree to comply with these Terms and Conditions.

Eligibility

To use Spin Galaxy, you must be at least 18 years of age. Users from jurisdictions where online gambling is prohibited are not eligible to register or play. It is your responsibility to ensure that your participation complies with the laws of your jurisdiction.

Account Rules

1. Each user is permitted to create only one account.
2. You must complete a Know Your Customer (KYC) verification process during registration to ensure compliance with regulatory requirements.
3. You are responsible for maintaining the confidentiality and security of your account information.
4. Any misuse of your account, including the sharing of your account details, may result in suspension or termination of your account.

Deposits and Withdrawals

1. All deposits must be made using approved payment methods available on the Spin Galaxy platform.
2. Withdrawals are subject to verification and may take up to 5 business days to process, depending on the payment method used.
3. We adhere to Anti-Money Laundering (AML) regulations and may request additional documentation to verify your identity and source of funds.
4. You must ensure that all transactions are made in accordance with applicable laws.

Prohibited Activities

The following activities are strictly prohibited on the Spin Galaxy platform:

• Cheating or attempting to manipulate the outcome of any games.
• Fraudulent activities, including but not limited to the use of stolen payment methods.
• Bonus abuse, including creating multiple accounts to claim promotions.
• The use of bots or automated systems to play games.
• Exploitation of system errors or glitches to gain an unfair advantage.

Limitation of Liability and Termination

Spin Galaxy reserves the right to suspend, restrict, or permanently close your account in the event of a violation of these Terms and Conditions, any applicable regulations, or if suspicious activity is detected. In such cases, we will not be liable for any losses incurred as a result of account suspension or termination.

Bonus Terms and General Promotional Conditions

1. Bonuses and promotions are subject to specific terms that will be outlined at the time of the offer.
2. Bonuses may have wagering requirements that must be met before any winnings can be withdrawn.
3. Spin Galaxy reserves the right to modify or cancel promotions at any time without prior notice.
4. Only one bonus may be claimed per household or IP address unless otherwise specified.

Fair Play and Game Integrity Rules

Spin Galaxy is committed to providing a fair gaming environment. We utilize random number generators (RNGs) to ensure that all games are fair and unbiased. Players who engage in dishonest practices will have their accounts terminated and may be reported to the relevant authorities.

Fraud Prevention and Security Monitoring

We employ advanced security measures to protect user data and prevent fraudulent activities. All transactions are monitored for unusual activity, and we reserve the right to investigate any suspicious behavior.

Dispute Resolution and Complaint Handling Process

If you have a complaint regarding any aspect of our services, you should first contact our support team for resolution. If you are not satisfied with the outcome, you may escalate your complaint to the relevant regulatory authority in New Zealand.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

Responsible Gambling Measures and User Protection Tools

Spin Galaxy is committed to promoting responsible gambling. We provide various tools to help players manage their gaming activities, including:

• Self-exclusion options for users who wish to take a break from gambling.
• Deposit limits that players can set to control their spending.
• Access to information and resources about responsible gambling practices.

By adhering to these Terms and Conditions, you contribute to a safe and enjoyable online gaming experience at Spin Galaxy. We encourage all players, especially Kiwis, to gamble responsibly and seek help if needed.